Privacy Policy

Privacy Policy — Dobri Arts AU

Dobri Arts AU

Privacy Policy

Last updated: May 2026

Dobri Arts AU is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information when you visit dobriarts.au or make a purchase from us.

1. Who We Are

Dobri Arts AU is an Australian furniture and décor business operating from Perth, Western Australia. Our products are handcrafted in Jodhpur, Rajasthan, India.

Contact: hello@dobriarts.au  ·  Perth, Western Australia, Australia

2. Data We Collect

When you visit our website or make a purchase, we may collect the following information:

Information you provide directly:

  • Name and contact details (email, phone number)
  • Billing and shipping address
  • Payment information (processed securely — we do not store card details)
  • Messages sent via contact forms or email
  • Custom order specifications

Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on site
  • Device and operating system information
  • Cookies and tracking data (see Section 6)

3. How We Use Your Data

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your order, delivery, or enquiry
  • Send order confirmations and shipping updates
  • Handle returns, refunds, or complaints
  • Improve our website and customer experience
  • Send marketing emails if you have opted in (you can unsubscribe at any time)
  • Comply with legal and tax obligations

4. Sharing Your Data

We do not sell your personal information. We share your data only where necessary:

  • Shopify — our website platform, which hosts and processes order data
  • Payment processors — Stripe, PayPal, Shop Pay (for secure payment handling)
  • Freight carriers — Australia Post, StarTrack, and other couriers who require your delivery address
  • Meta (Facebook/Instagram) — if you interact with our social media integrations
  • Legal authorities — if required by Australian law

5. Website Hosting

Our website is hosted by Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, Ireland.

When you visit our website, Shopify automatically collects your IP address, browser type, device information, and browsing behaviour for the purpose of operating and improving the website. For full details, see Shopify's Privacy Policy.

6. Cookies

Our website uses cookies — small data files stored on your device — to enable essential functions such as shopping cart, checkout, and user sessions.

We also use third-party cookies for analytics and advertising, including:

  • Meta Pixel — tracks website visits and ad performance on Facebook and Instagram
  • Google Analytics — analyses website traffic and user behaviour

You can disable cookies in your browser settings at any time. Disabling cookies may affect some website functionality.

7. Social Media

Our website includes links and integrations with Instagram, Facebook, and Pinterest. When you interact with these features, data may be shared with the respective platforms.

8. Marketing Emails

If you subscribe to our newsletter or opt in to marketing at checkout, we will send you emails about new products, offers, and Jodhpur craft stories.

You can unsubscribe at any time by clicking "Unsubscribe" at the bottom of any email or by contacting us at hello@dobriarts.au. We will not send marketing emails without your consent.

9. How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements.

  • Order data — retained for 7 years for tax and legal compliance
  • Contact enquiries — retained for 2 years
  • Marketing data — until you unsubscribe

10. Your Rights

Under Australian Privacy Law (Privacy Act 1988), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your data (where legally permissible)
  • Withdraw consent to marketing at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at hello@dobriarts.au. We will respond within 30 days.

11. Data Security

Our website uses SSL/TLS encryption (https) to protect data transmitted between your browser and our website. Payment information is processed through PCI-compliant payment providers — we never store your card details.

While we take all reasonable steps to protect your data, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.

12. International Data Transfers

As our products are manufactured in India and our website is hosted by Shopify (Ireland), some of your data may be processed outside Australia. We ensure that any such transfers are handled in accordance with applicable privacy laws and with appropriate safeguards in place.

13. Changes To This Policy

We may update this Privacy Policy from time to time. The current version will always be available at dobriarts.au/policies/privacy-policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: hello@dobriarts.au
Location: Perth, Western Australia, Australia
Website: dobriarts.au

Dobri Arts AU  ·  Perth, Western Australia  ·  hello@dobriarts.au